To ensure accuracy, all orders must be submitted in writing. Phone orders will be accepted, subject to receipt of a signed written order confirmation within two (2) business days. This is to prevent errors or miscommunication in the entering of phone orders. When ordering please refer to SCAFCO’s catalog part number or the current SCAFCO quotation.
You will receive an order acknowledgement via email, fax, or mail. Upon receipt, please review for accuracy and promptly advise of any errors or necessary changes. Orders can be submitted via fax at 509-535-9130 or email at info@SCAFCOgrain.com.
Discounts are offered in accordance with SCAFCO’s Sales Program. This program includes preseason discounts, as well as discounts made available directly to SCAFCO dealers. Discounts are not retroactive. Discounts are based upon the order value as listed in the current SCAFCO Sales Program.
Cash Discounts; Credit Policy:
Standard payment terms are 1% 10 days/Net 30 with credit approval. The payment envelope must show a postmark date on or before the payment due date in order to receive the discount. Cash discounts may not be taken on past due invoices. Dealers or customers with past due invoices may not take cash discounts on current invoices unless the total past due balance is also paid.
The amount of credit will be based upon information supplied on the Dealer Information Sheet and past credit history. Re-submittal of a new Dealer Information Sheet may be required if considerable time has elapsed since the most recent business transaction with open terms.
SCAFCO reserves the right to lower or revoke the credit line on accounts over 15 days past due. In such case you will need to re-qualify for open credit terms.
Quoted prices do not include federal, state, or local sales, use, excise, or any other applicable taxes.
Dealers conducting business in Washington, Idaho, or California must have a current sales tax exemption form on file with SCAFCO in order to avoid paying state sales taxes.
Invoicing; Additional Terms:
Invoices will be issued upon shipment. Dealers are ex- pected to pay from invoices in accordance with the stated payment terms. Upon request SCAFCO will provide monthly statements. A service charge will be assessed on all past due balances as permitted by state law, not to exceed 2% per month.
Minimum Order: Processing and handling costs necessitate a minimum $5.00 handling charge for all orders with a net value of less than $100.00.
Back Orders: Back orders will be shipped as they become available. Contact SCAFCO Customer Service for alternative shipping options or if cancellation is desired.
Order Rescheduling: SCAFCO will issue the invoice if the customer requests a delay in shipment of an order of more than two weeks from the original scheduled shipment date.
Order Cancellation: Cancelled orders for non-standard products or lengths are, at SCAFCO’s sole discretion, subject to a cancellation fee of 100% of the net order value. Refer to SCAFCO’s catalog to determine standard products and lengths.
Appointment Rescheduling: If the loading appointment for an order is missed, it will be moved to the next available loading date. Based on the size of the order and at SCAFCO’s discretion, storage charges of up to $500 per week may be applied.
Late Shipments: SCAFCO accepts no liability for:
(i) failure to ship within the acknowledged shipment date; or (ii) defaults or delays resulting from any acts or circumstances beyond its reasonable control.
Damaged Goods: It is the consignee’s responsibility to check all shipments thoroughly upon receipt. If damage is discovered, it must be noted on the freight delivery receipt before signing. The consignee must make necessary claims against the respective freight line. All damage claims must be submitted to the freight line within 30 days of delivery receipt. The customer must notify SCAFCO within 72 hours after receipt of damaged product or any shortages.
Standard shipping terms are ExWorks (Incoterms 2010) Spokane, WA. The dealer is responsible for making shipping arrangements either with a local carrier or via will-call. On full semi-truck loads of products, contact SCAFCO for special freight rates.
Products become the property of the consignee upon shipment from the factory. It is consignee’s responsibility to file claims for possible damage or loss. If freight damage occurs, the consignee should accept shipment after noting the damage on the delivery receipt. Upon re- ordering replacement parts, it is the dealer’s responsibility to promptly contact the carrier and file a claim. Prior to signing for the shipment ensure that the proper number of pieces has been received. If there appears to be product shortages, promptly contact SCAFCO Customer Service.
Please contact SCAFCO for a Return Authorization prior to returning any product. SCAFCO will not accept product returns without a valid Material Return Authorization. All returned product will be subject to a minimum 20% restocking charge. If the returned product is not in saleable condition, the cost of returning it to saleable condition will be deducted from the credit. COD shipments will not be accepted. The amount of credit issued for returned product will be based upon the net invoice amount, less applicable restocking charges. Proof of purchase (i.e. the original SCAFCO invoice) is required before issuance of any credit. Credits issued are at SCAFCO’s sole discretion.
Manufacturers of electric motors provide warranty service only through authorized service centers. SCAFCO will not be responsible for motor repair or replacement.
For service problems it is recommended that the dealer physically observes the problem and/or e-mails photographs before calling SCAFCO for assistance. The preferred course of action is for the call to be initiated by someone that has visited the jobsite and directly observed the problem.
Material Return Authorization requests for defective product must include specifics about the defective part;
i.e. the nature and description of the claimed defect, as well as the date of original shipment of the defective product. The return request must also clearly state if a repair or replacement is being requested under the warranty.
SCAFCO’s warranty only covers repair or replacement of defective parts; removal of the defective and re-installation of the repaired/replacement parts; and freight charges in returning the defective part to SCAFCO. The subsequent shipping of the repaired/replacement parts is not covered under the warranty.
All motors are warranted by the manufacturer; contact the manufacturer’s authorized service center for warranty assistance. If the operator’s manual provided by SCAFCO does not include the manufacturer’s warranty information or a listing of authorized service centers, please call SCAFCO for a current service center bulletin.
As a dealer, be sure that your customer provides the details regarding a warranty claim before submitting a return authorization request. Incomplete requests will only delay the processing of warranty claims.